Your Privacy Matters
Privacy Policy
We are committed to protecting your privacy and handling your personal information with care and transparency.
Last Updated: December 17, 2024
At Novaluz Cleaning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or use our cleaning services.
By using our services or website, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please don’t hesitate to contact us.
Information We Collect
When you contact us or request a quote, we may collect personal information such as your name, email address, phone number, company name, and details about your cleaning needs.
We only collect information that you voluntarily provide to us through our contact forms, email communications, or phone conversations.
How We Use Your Information
To respond to your inquiries and provide quotes for our cleaning services
To schedule and deliver cleaning services
To communicate with you about your service needs
To improve our services and customer experience
To send you updates about our services (only if you opt-in)
How We Protect Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Your information is stored securely and is only accessible to authorized personnel who need it to provide our services.
We do not sell, trade, or rent your personal information to third parties.
Information Sharing
We do not share your personal information with third parties except:
• When required by law or to comply with legal processes
• To protect our rights, property, or safety
• With your explicit consent
Your Rights
You have the right to access, correct, or delete your personal information at any time.
You can opt-out of receiving marketing communications from us.
You can request information about what data we hold about you.
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking
Our website may use cookies to enhance your browsing experience and analyze site traffic.
You can control cookie settings through your browser preferences.
We do not use cookies to collect personal information without your consent.
Third-Party Services
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We recommend that you review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Questions About Our Privacy Policy?
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.